Tromen Novecento Firepit Open Fire Argentine Grill

Shipping, Damage & Warranty Information

(Applies to This Product Only)

Shipping & Inspection

This product ships directly from the manufacturer or authorized supplier and may arrive via parcel or freight delivery.

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  Please inspect all items immediately upon delivery
  
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  Do not install or assemble until the product has been fully inspected
  
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  For freight deliveries, visible damage should be noted with the carrier or refused if possible
  

Damage on Arrival

If your item arrives damaged:

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  Damage must be reported within 5 calendar days of delivery
  
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  Photos of the product and packaging are required
  
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  Do not use or install the product if damage is reported
  
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  Keep all original packaging and materials
  

Available resolutions may include:

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  Replacement parts
  
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  A partial credit to keep the item
  
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  Replacement or return (if approved)
  

⚠️ Damage reported after 5 days may not be eligible for replacement, refund, or credit.

Defective Products & Manufacturer Warranty

This product is covered by the manufacturer’s warranty, where applicable.

To submit a warranty claim:

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  The product must be within the warranty period
  
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  Provide serial numbers (if applicable)
  
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  Include photos or videos showing the issue
  
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  A brief description of the defect is required
  

Once submitted:

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  The manufacturer will review and approve or deny the claim
  
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  Approved claims may result in parts, repair, replacement, or a combination
  
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  Some components may need to be returned for inspection
  

Labor costs, installation costs, and project delays are not covered.

We strongly recommend delaying installation until the product has been fully inspected.

Returns & Refunds (Product-Specific)

This product follows manufacturer-specific return conditions, which may differ from our standard store policy.

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  Items must be unused, unassembled, and in original packaging
  
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  Return requests must be made within 30 days of delivery
  
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  Shipping costs (to and from) are non-refundable
  
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  Special-order, custom, clearance, or marked non-returnable items are not eligible
  

Returns require prior authorization. Items returned without approval may not be accepted.

Important Notes

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  Products returned damaged due to improper packaging may be refused
  
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  Items installed or assembled are not eligible for return
  
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  Manufacturer response times may vary