Payment Policy
Effective Date: July 31, 2025
NovaHaven is owned and operated by NovaHaven Inc., a Delaware corporation located at:
8 The Green, STE R
Dover, Delaware 19901
United States
This Payment Policy explains how payments are processed on novahaven.com.
1. Accepted Payment Methods
NovaHaven accepts secure payments through Shopify Payments and approved third-party processors, including:
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Visa
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Mastercard
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American Express
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PayPal
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Apple Pay
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Google Pay
Available payment methods are displayed at checkout.
2. Currency
All transactions are processed in United States Dollars (USD).
If your bank account operates in a different currency, your financial institution may apply conversion rates and fees.
3. Payment Authorization
By submitting payment information at checkout, you:
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Confirm you are authorized to use the selected payment method
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Authorize NovaHaven to charge the full purchase amount
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Agree to pay applicable taxes and shipping charges
Orders are not confirmed until payment authorization is successfully completed.
4. Payment Processing
Payments are securely processed through Shopify Payments or approved payment gateways.
NovaHaven does not store full credit card numbers on its servers.
All transactions are encrypted using Secure Socket Layer (SSL) technology.
5. Fraud Prevention
To protect customers and maintain a secure checkout environment:
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Orders may be subject to verification
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Additional information may be requested before approval
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Orders flagged for suspicious activity may be canceled
NovaHaven reserves the right to refuse or cancel orders if fraud is suspected.
6. Payment Confirmation
After successful payment, you will receive:
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An order confirmation email
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A digital receipt
If you do not receive confirmation within one hour, please check your spam folder or contact support.
7. Changes to Payment Methods
We reserve the right to modify available payment methods at any time. Updates will be reflected on this page.
8. Related Policies
Purchases are also governed by our:
9. Contact Information
For payment-related inquiries, contact:
Email: support@novahavenliving.com
Phone: 740-272-5371