Billing Terms and Condition

Billing Terms and Conditions

Effective Date: July 31, 2025

1. Introduction

These Billing Terms and Conditions ("Terms") govern the payment obligations and processes between NovaHaven ("Company", "we", "us", or "our") and the customer ("Customer", "you", or "your"). By accessing or using our services and purchasing our products, you agree to be bound by these Terms.

2. Payment Terms

2.1 Pricing

●      Prices: All prices for products and services are listed in USD and are subject to change without prior notice.

●      Taxes and Fees: Prices are exclusive of applicable taxes, duties, or charges unless otherwise specified.

2.2 Payment Methods

We accept the following payment methods:

●      Credit/Debit Cards: Visa, MasterCard, American Express, etc.

2.3 Payment Due Date

●      One-Time Purchases: Payment is due upon purchase

3. Invoicing

●      Invoice Issuance: Invoices will be issued upon order completion

●      Delivery Method: Invoices will be sent electronically via [Email/Online Portal] to the contact information provided by the Customer.

●      Customer Responsibility: It is your responsibility to ensure that all billing information is accurate and up-to-date.

 

5. Disputed Charges

●      Notification Period: If you dispute any charges on your invoice, you must notify us in writing Immediately.

●      Contact Information: Disputes should be sent to support@novahavenliving.com and include the invoice number and details of the dispute.

●      Resolution: We will investigate and resolve billing disputes promptly.

6. Refunds and Credits

●      Policy Reference: Refunds or credits are provided in accordance with Refund Policy

●      Processing Time: Any approved refunds will be processed to the original payment method within 3 working days

7. Taxes

●      Customer Responsibility: You are responsible for all applicable taxes, including but not limited to sales tax, value-added tax (VAT), goods and services tax (GST), and any other similar charges.

●      Tax Exemption: If you are tax-exempt, you must provide a valid tax exemption certificate at the time of purchase.

8. Billing Errors

●      Corrections: If we discover a billing error, we will correct it promptly.

●      Overcharges: If you have been overcharged, we will refund or credit the overcharged amount.

●      Undercharges: If you have been undercharged, we will invoice you for the outstanding amount.

9. Payment Security

●      Data Protection: All payment information is handled securely in compliance with industry standards.

●      Payment Processor: We use Shopify payments to process payments and do not store your credit card information on our servers.

●      SSL Encryption: Transactions are secured using Secure Socket Layer (SSL) encryption technology.

11. Changes to Billing Terms

●      Modification Rights: We reserve the right to modify these Billing Terms and Conditions at any time.

●      Notification of Changes: Changes will become effective upon posting the updated Terms on our website at https://novahavenliving.com/

●      Acceptance of Changes: Continued use of our services after any such changes constitutes acceptance of the new Terms.

12. Limitation of Liability

●      No Liability for Indirect Damages: We are not liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to these Terms.

●      Maximum Liability: Our maximum liability for any claims arising under these Terms is limited to the amount paid by you for the services in the 6 months preceding the event giving rise to the liability.

13. Governing Law

●      Jurisdiction: These Terms are governed by the laws of [Your Country/State], without regard to its conflict of law principles.

●      Venue: Any legal action or proceeding arising under these Terms will be brought exclusively in the courts.

14. Contact Information

For any questions or concerns regarding billing, please contact us:

●      Company Name: NovaHaven

●      Email: support@novahavenliving.com

●      Phone: 740-272-5371

●      Address: 800 N King Street Suite 304 Wilmington, DE 19801 United States

15. Entire Agreement

These Billing Terms and Conditions, along with our [Terms of Service](Insert Link) and [Privacy Policy](Insert Link), constitute the entire agreement between you and [Your Company Name] regarding billing matters and supersede all prior agreements.

Acknowledgment

By using our services or purchasing our products, you acknowledge that you have read, understood, and agree to these Billing Terms and Conditions.